Terms and Conditions

Effective Date: 8th September, 2025

Welcome to Northern Soul Holistics. By booking and receiving services with us, you agree to the following Terms and Conditions. Please read them carefully.

1. Services Provided

  • Northern Soul offers holistic massage and wellness treatments designed to promote relaxation, stress relief, and general well-being.

  • Our services are not a substitute for medical treatment or diagnosis. We do not prescribe, diagnose, or provide medical advice.

2. Client Responsibilities

  • Clients must provide accurate and up-to-date health information, including medical conditions, allergies, and injuries, before treatment.

  • It is the client's responsibility to consult with a qualified medical professional if they have concerns about receiving massage therapy.

  • Clients must arrive on time for their appointments. Late arrivals may result in a shortened session, with the full fee still applicable.

3. Health and Safety

  • Massage will not be provided if contraindicated by medical conditions such as contagious illnesses, skin infections, or acute injuries.

  • The therapist reserves the right to decline or discontinue treatment if it is deemed unsafe or inappropriate.

  • Clients must maintain appropriate personal hygiene prior to their session.

4. Conduct

  • We maintain a professional, therapeutic environment.

  • Future services may be refused if conduct is deemed unacceptable.

5. Fees and Payments

  • All fees must be paid at the time of booking or before the treatment begins, unless otherwise agreed.

  • We accept [list payment methods, e.g., cash, credit card, bank transfer].

  • Prices are subject to change at any time.

6. Cancellations and Refunds

  • Cancellations made at least 2 days in advance will not incur a fee.

  • Late cancellations or no-shows may be charged up to 100% of the service fee.

  • Refunds are issued at the discretion of Northern Soul and only in exceptional circumstances.

7. Liability

  • Clients receive services at their own risk.

  • Northern Soul will not be held liable for any injury, loss, or damage sustained during or after the treatment, except where prohibited by law.

  • Clients must disclose all relevant health information to minimize risk.

8. Privacy and GDPR

  • All client records and personal information will be kept strictly confidential and stored securely.

  • Information will only be shared with third parties when required by law or with client consent.


9. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/Region].

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your Location].

By booking and receiving services with [Your Company Name], you confirm that you have read, understood, and agreed to these Terms and Conditions.